Terms and Conditions for Dark Man
Last updated: 2025-01-03
Please read these Terms and Conditions
Terms & Conditions
Welcome to Dark Man! Before proceeding with placing an order, we kindly ask you to carefully read and understand the following terms and conditions. Please note that these terms and conditions are subject to change at any time, and it is your responsibility to review them periodically.
Order Policy
Once you place an order with us, we will confirm it within one working day through a phone call. Please keep in mind that if we canât reach you via phone call, your order will be on hold for a maximum of 3 days. If we cannot reach you during this time, your order will be canceled. After confirmation, we will proceed with shipping your order according to our shipping policy. Please note that we reserve the right to cancel orders based on product availability. In the event of an order cancellation, customers will be notified through a phone call. Once an order is confirmed, it cannot be canceled. In case of a change of mind, please return the product by paying the delivery charge when our delivery agent is at your doorstep.
Pricing Policy
All prices displayed on our website are quoted in Bangladeshi Taka (BDT). In the event of a pricing mismatch due to a system malfunction, we reserve the right to cancel any order at any time. Please note that we update prices under various conditions. After placing an order, the prices on your invoice are the final prices.
Delivery Policy
Delivery Charge:
Delivery charge will be 80 BDT inside of Dhaka city and outside of Dhaka city 120 BDT.
Inside Dhaka:
Customers are required to inspect the products (color, size, quality, and quantity) in front of the delivery agent during delivery. No complaints will be accepted after the product is delivered. Customers may request a change in product, provided the item has not been used. However, a delivery charge will be applied for each exchange.
In case of a change of mind, customers can return the product instantly in front of the delivery agent during delivery and must pay the delivery charge.
Delivery time is typically 1-3 days.
Return/exchange will be applicable as per our replacements policy.
We reserve the right to change our policies at any time.
Outside Dhaka:
Customers are required to inspect the products (color, size, quality, and quantity) in front of the delivery agent during delivery. No complaints will be accepted after the product is delivered.
Similar to the inside Dhaka policy, customers may request a change in product with applicable delivery charges.
Delivery time is typically 2-5 working days.
Return/exchange will be applicable as per our exchange/refund policy.
We reserve the right to change our policies at any time.
Shipping Policy
We offer home delivery services inside and outside Dhaka. Delivery times may vary depending on location and external factors such as government policies, weather conditions, or sudden occurrences. While we engage courier partners for deliveries, we take appropriate action in case of damaged or lost products.
Quality & Color Inconsistency
While we are committed to providing the best quality products at reasonable prices, unexpected quality issues may arise. In such cases you will exchange the product in 24hrs. Please note that colors may appear slightly different due to lighting, graphics, and monitor visual inconsistencies.
Product Size Problem
Customers are advised to refer to our size chart when ordering products. In the event of a size discrepancy, we offer exchanges with the customer bearing delivery charges. However, if the wrong product is sent by mistake, we will bear the delivery charge for its return.
Customer Support
Our Customer Support is available to address your inquiries and complaints 7 days a week, from 9:30 A.M. to 9 P.M. If you are unable to reach our call center due to unforeseen circumstances, we recommend contacting us through our WhatsApp & Facebook page.
Refund Policy
Refunds will be processed under the following circumstances:
Inability to deliver an exchange.
Inability to deliver the exact product ordered.
If we cannot resolve your issue.
Refunds will be executed within 4-5 working days.
Data Policy
We store customersâ basic data (name, mobile number, email, address, etc.) for promotional purposes only. We assure you that your information will not be shared with anyone without your permission.
Disclaimer
We reserve the right to correct any errors, inaccuracies, or omissions and update information without prior notice. We do not claim absolute accuracy and accept no liability for any unintended misinformation presented on our website.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Contact Us
If you have any questions about these Terms, please contact us at +8801626904667.
Thanks for choosing Dark Man